Privacy Policy

Last updated: March 2026

Splash Sure Start is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website and services.

Who we are

Splash Sure Start is a Sure Start project providing free early years services for families with children aged 0-4 in the Brownlow, Drumgor, Taghnevan and Legahory areas of Craigavon.

What information we collect

We may collect the following information when you use our website or services:

• Your name and your child's name
• Your child's date of birth
• Contact details including address, phone number and email address
• Postcode (to check eligibility for our services)
• Any additional information you provide when booking sessions or contacting us

How we collect your information

We collect information when you:

• Use our postcode checker to see if you're in our catchment area
• Complete a booking form for one of our programmes
• Contact us by phone, email or through our website
• Sign up to receive our newsletter
• Visit our centre and register for services

How we use your information

We use your personal information to:

• Process bookings for our programmes and sessions
• Contact you about your bookings and our services
• Check your eligibility for Sure Start services
• Send you information about upcoming events and programmes (if you've opted in)
• Improve our services and plan future programmes
• Meet our legal and regulatory obligations

Legal basis for processing

We process your personal data on the following legal bases:

• Consent – when you submit a booking form or sign up for our newsletter
• Legitimate interests – to provide and improve our services to families
• Legal obligation – to meet our statutory requirements as a Sure Start project

Who we share your information with

We may share your information with:

• Our partner organisations including the Health and Social Care Trust, Education Authority and Childcare Partnerships, where necessary to deliver services
• Other Sure Start projects if you live outside our catchment area and we're helping you find the right service

We will never sell your personal information to third parties or share it for marketing purposes.

How long we keep your information

We keep your personal information only for as long as necessary to provide our services and meet our legal obligations. Booking records are typically retained for 3 years after your last contact with us, unless we are required to keep them longer for legal or regulatory reasons.

Your rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (in certain circumstances)
• Object to how we use your information
• Withdraw your consent at any time

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies are small text files stored on your device.

We use:

• Essential cookies – required for the website to work properly
• Analytics cookies – to understand how visitors use our site so we can improve it

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Complaints

If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO):